Mercedes-Benz India Launches ‘My Mercedes-My Service’


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Now maintaining your dream car is easier than ever with the new Star Ease maintenance packages. Presenting the new Mercedes-Benz Service Package Calculator, an easy way of exploring the innovative packages and customize them to your requirements.

My Mercedes My Service or contact Shaman Wheels Mercedes-Benz Mumbai on >

Mercedes-Benz India has launched the ‘My Mercedes-My Service’ campaign that presents the first of its kind after sales and service backing to new and existing clients. The new campaign contains Digital Service Drive, Premier Express and Star Ease Maintenance packages that guarantee the lowest cost of ownership for customers in the extravagance space. India likewise ends up being the second market globally for Mercedes-Benz after the US to get the Digital Service Drive.

Mercedes stated that the idea of the My Mercedes my service campaign is to introduce easy of costs and transparency in the ownership experience for customers. The Digital Service Drive helps introduce paperless communication with customers as the owners can plan a service booking on the locally created iOS app, while interaction with service advisors takes place using Apple iPads. Customers get straightforward communication with real-time vehicle service updates including automated pre-Service, in-Service, and post service SMS updates. This thusly takes into consideration quicker service turnaround time at the comfort of the customer at home.

The Premier Express service, on the other hand, decreases the turnaround time for a planned period. The service employs 3 expert technicians working on the same car that cuts down the service time to only 2 hours, rather than the typical one-day time frame. This incorporates the clock beginning from welcoming the client to issuing the gate pass at the end of the maintenance job. The service team comprises a team leader and 2 maintenance technicians. The service though does cost a premium over regular service but also additionally offers a wholesome procedure at all time conceivable,says the company.

Furthermore, the new Star Ease Maintenance bundles programme offers customers up to 45 adaptable alternatives to choose from within the 2 Packages – Compact and Compact Plus.Customers can pre-select the either package for 2-10 years and is applicable for cars that are operational up to 4 years. Essentially, owners of cars purchased in 2012 can avail the package. The goal is to offer the least cost of ownership with the predefined package. The compact package covers up to 5 years or 50,000 km on a car or 10 years and 1 lakh km if the vehicle is new.

Mercedes has also initiated a first in Indian luxury car segment online price calculator for owners to get a maintenance package quote.


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